We know that excellent ongoing support and phone services after your installation and training is one of the main reasons to choose The Comms Guys. We provide telecommunications services and Maintenance packages to meet your specific needs and safeguard your business communication.
A maintenance package will take the The Comms Guys support to a different level and this means you receive extra re-assurance and comfort that whatever happens, you will be covered. We have ensured that every eventuality has been taken into account by the options of maintenance available and they will be tailored to your business needs and packaged to provide a comprehensive maintenance service;
Remote Diagnostics
Our engineers have the ability to dial into your system and diagnose faults or make changes remotely without visiting your site which means a faster response time and less disruption. 98% of our service calls are resolved remotely from our offices.
Administration Software
For some systems there is software available which will enable you to make changes with right training which means you have more control over your system, updates are made faster and you won’t need to call an engineer.
On-site Engineer Visits
Should we identify an issue that requires a more ‘hands on’ approach, an engineer can be deployed to diagnose faults, make system changes and resolve issues. Our engineers already service customers across Essex, London, Kent and many other areas so they know their way around and will get to you quickly.
(SLA) Service Level Agreement
We will help you choose the maintenance options that are most suited to your business and once these have been agreed we will provide a SLA. This document includes in detail what your Maintenance Package consists of; the hours and type of support, guaranteed response times and processes to achieve fault resolution.