Hosted VoIP

ISDN’s days are numbered: What should you do?

With BT Wholesale having announced that from 2020 you will no longer be able to purchase ISDN2s/30s and PSTN circuits, as it targets a 2025 switch off date, now is the time to move to VoIP.

A virtual phone system hosted in the cloud, brimming with all the latest call management features.

Benefit from all the functionality of a traditional office-based phone system, but with the flexibility to do so much more.

Using VoIP can enhance business communication and reduce costs by providing free phone calls between sites regardless of location because you use the existing internet connection for voice traffic – We currently have many companies with sites throughout the UK and even in Spain, USA, France, Hong Kong and Germany who are all connected on one network and can therefore call each other for free.

Some of the free features of VoIP include:

  • Auto Attendant/IVR (“Press 1 for, 2 for, 3 for etc”) you can have multiple levels and multiple recordings all on the same number.
  • Name Presentation (“welcome to ABC123 please wait whilst we connect you…”) this will go before any ringing to give out a more professional look and the customer knows who they are speaking with
  • Call Queuing – this will place customers into a queue and allow agents to log on and off of the system. You can even set idle times to allow agents a certain time period to finish off tasks before the next call comes in!
  • Hunt Groups – You will be able to set up any inbound routing to start at one destination and end at another – this can simply and quickly be changed on demand too.
  • Call Conferencing – We will set you up a dedicated number so you can chair a meeting where clients can phone in and enter a code.
  • Call Reporting – View all your inbound and outbound calls by date, time, extension and so on!
  • Bespoke On Hold Music – You can upload your own music or your own advertising to play to customers whilst they are on hold.
  • Out Of Hours Service – This option gives the ability to send inbound calls to an alternative destination outside of office hours and can be set to automatic every day or can be manually set.
  • Paging – This gives the ability to activate a handset on to loudspeaker by dialling a prefix (this works great for practitioners like dentists who receptionists need to contact whilst they are working).
  • App Credentials – We will provide you with SIP details to log into a number of different Android and iPhone apps so that you can have your office number on the go.
  • Multi Lines – All our VoIP accounts work with unlimited simultaneous calls so that direct diallers can still call in whilst you are on a call.
  • Voicemail – We offer this completely free and you can even have multiple accounts per user.

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Our Headliner - The X3

Comes with one of the latest Fanvil X3G LCD colour screen phones with HD Voice Technology

These color 2-line mid-range Business Media Phones are for today's office workers and call attendants who depend on crystal clear communications

Give your call attendant a high-quality, cost effective UC solution that will handle their moderate  call volume and provide them with the advanced telephony features they expect from a modern media phone.

  • Make more efficient and productive calls with the unparalleled voice clarity of Fanvil HD Voice
  • Improve productivity for office staff and cubicle worker’s via an intuitive larger, color display and easy to use line appearances
  • Reduce deployment and maintenance costs—the Fanvil Zero Touch Provisioning and web based configuration tool makes the X3G series simple to deploy, easy to administer, upgrade, and maintain
  • Leverage previous IT infrastructure investments—deploy X3G series business media phones on your existing network without needing to upgrade your call control platform
  • Easily integrate with third- party UC and productivity applications for broad, standards-based, open APIs